How to Contact a Live Agent at the IRS and CA FTB

Name: MANILA CENTRAL USA INC.
Address: 12562 Centralia St, Lakewood, CA
Telephone: 5622195082

To Contact a Live Agent at the Internal Revenue Service (IRS):

The IRS telephone number is 1-800-829-1040.
The first question the automated system will ask you is to choose your language. Press 1 for English.
On the next menu, choose option 2 for “Personal Income Tax” instead. DO NOT CHOOSE OPTION 1 (regarding refund info).
Next, press 1 for “form, tax history, or payment.”
Next, press 3 “for all other questions.”
Next, press 2 “for all other questions.”
When the system asks you to enter your SSN or EIN to access your account information, DO NOT ENTER ANYTHING.
After it asks twice, you will be prompted with another menu.
Press 2 for personal or individual tax questions.
Finally, press 3 for all other inquiries. The system should then transfer you to an agent.

To Contact a Live Agent at the CA Franchise Tax Board (FTB):

The CA Franchise Tax Board Customer Service telephone number is 1-800-852-5711.
The first question the automated system will ask you is to choose your language.
On the next menu, choose option 2 for “Personal Income Tax.”
On the next menu, say “it’s something else.”
On the next menu, say “general question.”
Next, press 2 “for all other questions.”
When the system asks you to enter your SSN or TIN to access your account information, DO NOT ENTER ANYTHING.
After it asks twice, the system should then transfer you to an agent.